Ordering

Placing Orders: A wholesale Customer may place an Order by following the instructions indicated by a representative of Indego Africa. Wholesale prices are offered to retailers upon request (by e-mail, regular mail or fax) or in person, and are usually provided in the form of line sheets, order forms, photos and prototypes (when possible).

Minimum Order: Minimum orders will be reflected in order forms or line sheets provided to wholesale customers.

Invoices: Invoices are normally issued upon shipment or personal delivery of the products to the wholesale customer. For large order or for new wholesale customers, an invoice will be issued 14 days prior to the estimated date that the products will be delivered to the shipper.

Payment Terms

Payment Terms Generally: Repeat wholesale customers normally must pay within 30 days of issuance of an invoice. All overdue payments will be assessed a late fee of 2% of the Total Price per month.

Payment Terms for New Wholesale Customers or Large Orders: For orders placed by new wholesale customers or valued at more than $600, the following payment policies will apply:

• If payment is made by credit card, the wholesale customer will be charged upon shipment of the products.
• If payment is not made by credit card, the wholesale customer must pre-pay 50% of the Order within 10 days of receiving an invoice and pay the remaining 50% within 30 days of delivery of the products.

Payment Methods

Indego Africa accepts the following payments in order of preference:

• Credit card through Google Checkout (by e-mail invoice);
• Wire transfer;
• Cash or check; or
• Other payment processor stipulated by Indego Africa.

Products

Product Appearance: Indego Africa products are hand-made and of particular craftsmanship. Its products may contain natural or unique variations in color, shape, size and design. Indego Africa will attempt to keep such variations to an acceptable minimum.

Product Availability: Indego Africa will specify whether its products are in stock, must be commissioned or have long production times.

Shipping and Delivery

Shipping Method: Indego Africa generally ships by UPS or U.S. Postal Service ground service, unless otherwise requested. When possible, Indego Africa will arrange for personal delivery. Expedited shipping can be arranged in advance at the Customer’s cost.

Shipping Processing Times: For products in stock, shipment takes place within 3 days of receiving an order. For orders that require commissioning or long production times, Indego Africa will provide a delivery date estimate.

Unsuccessful Order Delivery: All unclaimed, undeliverable or refused Orders will result in a 15% restocking fee, plus shipping charges.

Returns

Returns: If customers are not satisfied with any item for any reason, customers may return such item within 30 days. Absolutely no refunds, exchanges or credits will be given after 30 days.

Refunds Upon Return: Customers are eligible for a full refund if the item is returned within 15 days of delivery. Indego Africa will refund the customer: (a) within 7 days if by cash, check or wire transfer; or (b) within 15 days if by credit card.

Exchanges and Credits Upon Return: Customers are eligible for an exchange or credit if the item is returned within 30 days of delivery. Customers may choose to re-order the original item or order a different item up to the amount of the credit.

Special Orders: Any items made to particular parameters, tailored or otherwise specially ordered requested by customers will not be eligible for return.

Shipping Costs: Shipping fees are non-refundable, unless the customer re ceived an item in error.

Cancellations

Cancellation by Indego Africa: Indego Africa may cancel an order (a) prior to issuing an invoice, (b) prior to sending a late delivery notice, (c) if a customer does not respond timely to a late delivery notice or (d) if Indego Africa determines that it will never be able to ship the order.

Cancellation by Customer: Customer may cancel an order at any time prior to shipment of the order. Unless Indego Africa issues a late delivery notice, a restocking fee of 8% will be applied to orders cancelled by the customer after the issuance of an invoice.

Refund Upon Cancellation: Upon cancellation, the Customer is eligible for a full refund in accordance with the “Refunds Upon Return” heading above.

Damages

Verifying Damages: Damaged or short shipped items must be reported within 5 days. If the item is damaged, the customer should keep the shipping carton and packaging materials for inspection by a representative of the shipper.

Refunds Upon Damages: Upon confirmation of damage, the customer shall be eligible for a full refund in accordance with the “Refunds Upon Return” heading above.

Privacy

Commitment to Privacy: Indego Africa is committed to fully protecting the privacy rights of its customers and ensuring the security of customers’ personal and payment information.

Application of Privacy Policy: The Indego Africa donor privacy policy (click here) will apply to customers, who shall have identical privacy rights as those provided to donors. See Section 9 of the Customer Service Policy (click here) for more details.

Dispute Resolution

Generally: Indego Africa will seek to resolve customer complaints and disputes in a fair, timely, and effective manner. Indego Africa will provide an easy-to-find and understandable notice of how a Customer can successfully and meaningfully contact Indego Africa to expeditiously resolve complaints and disputes related to an Order.